Program Tools - Ticket System

Participants

Input from all tracks on ticket system requirements for T2 / T3 to consider in selecting a solution
High level requirements here: https://docs.google.com/document/d/1hduWPfeYhsP6L1VQs8izow-aFlj7gF7D2ArgelzTajU/edit?usp=sharing
Need to figure out who the team is to figure this out. Set up a working group.
- Winona & someone TBD from Track 2 to co-lead
- Working group to establish timeline
- Figure out scope in first meeting.
Platforms to consider: Service desk (connected to Jira), RT, Service Now
What happens with XSEDE tickets that are open & tickets closed.
- Any effort in XSEDE to close tickets? Per John: They should be doing this.
- Ability to access RT down the road? System will close down. Could possibly export data as text to a content mgmt system somewhere.

Ron to get information on using Service Desk (Atlassian) to explore the option for the ACCESS ticketing system.