Program Tools - Ticket System

 Participants

• Lead: @Amy Schuele (Unlicensed) @Julie Ma

• @David Hudak

 Topics

• Input from all tracks on ticket system requirements for T2 / T3 to consider in selecting a solution

• High level requirements here: Ticket System Requirements

• Need to figure out who the team is to figure this out. Set up a working group.

  • Winona & someone TBD from Track 2 to co-lead

  • Working group to establish timeline

  • Figure out scope in first meeting.

• Platforms to consider: Service desk (connected to Jira), RT, Service Now

• What happens with XSEDE tickets that are open & tickets closed.

  • Any effort in XSEDE to close tickets? Per John: They should be doing this.

  • Ability to access RT down the road? System will close down. Could possibly export data as text to a content mgmt system somewhere.

 Action items (Owner)

 Decisions