2024-12-18 Meeting Notes

Dina/Lissie/ Christine

User Testing

PY 3 Plan

Review questions for subjects and have each service team rep add any they feel will help their team, the user experience in general

All - please review and add comments by 1/15/25

For next meeting

What do we want to track?

• we need to start with a baseline

• Maybe we come up with 10 things we want to track globally

• Need to track landing pages - how are they finding them and where are they going from those pages

Christine led the team in reviewing the questions (after having sent ahead on 12/16 to review)

• Discussed adding AI question, but Matt Y said it’s a hard question (for the Resource page) because they all probably can handle it to some degree.

• Matt also recommended asking specific/detail questions in the pre-interview survey; said that yielded good feedback

• We asked about including “throughput” and Greg felt it wasn’t a good question to ask.

• Lissie will think about whether we want to ask educators about being coordinator for an affinity group.

• Regards to questions for Experienced RPs JP suggested the other tracks think about ways RPs need to use the ACCESS site.

• Input on User Testing doc. by Jan 10.

• Next meeting Jan. 15

• Look at PY 3 Plan plan

Parking Lot

Tagging/Tracking/GTM/Google Analytics

Megamenus

Integrating CITAP

Allocations new site

Analytics page

Thoughts on deferring this work until after the SGX3 work?

“Get Started” Tagging

• How are people getting to the subpages?

• We need to decide what metrics we’re really interested in tracking

• Looked at tagging the dropdowns on the “about” page of “Getting Started”

• You want to tag things that are actionable by the user

Need to identify goals in order to set metric to measure those goals

• Program-wide goals might be a good place to start

Support will build for their secondary menu and we can follow that if we see a good reason for adding it to main nav

Please add to this list asynchronously and we will check it as we continue to meet

Propose we spend our next meeting reviewing how this impacts the home page’s “Get Started” work

Team agrees we should wait until we consolidate all the web feedback and bring to the EC for direction before deciding how to move forward with tagging for analytics.

Per Dina: still like the idea of organizing our future work around program goals.

Perhaps while SGX3 is doing their work (should be done early May) we can discuss what to tag, but not do any tagging yet.