User Testing

Notes October 31, 2024

Goal: Set-up user testing with five persona types. These will be one-on-one qualitative interviews conducted over Zoom.


Compensation
12 participants (Researchers, Educators, Grad Students) will receive CCEP Awards of up to 1k to attend one conference registration. Compensation for Resource Providers and Programs & Organizations TBD.

Restrictions:

• No RPs

• No one who works for ACCESS or affiliated with ACCESS

• No staff who work on an ACCESS NSF grant
  
  

Participants
Two experienced ACCESS users and two new to ACCESS from each persona category:

• Researchers (Two CCEP awards)

• Educators (Two CCEP awards)

• Graduate Students (Two CCEP award)

• Resource Provider

• Representative from a Programs & Organizations
  
  

Identifying Participants
Both ACO and Support to send out announcement about user testing in upcoming newsletters. May have a QR code for the sign up form at the ACCESS booth at SC24.

• ACO has 60,000 ACCESS newsletter sign ups. Assume there are both experienced users and those who have never used ACCESS in this newsletter list.

Participant Signup Form
Form will include questions and qualifications. Example: Resource Catalog example form

• Need university email TBD

• Describe your experience with research computing?

• Describe your experience with ACCESS?

• Which persona you are

• Are you available for a 1 hr interview in Jan-Feb 2025

• Demographics (optional - gender, race)

• Signup deadline mid-Dec?
  
  

Selection
Tracks will review and select participants based on the sign up form.

Facilitators
Two people on each zoom call. One consistent ACO member the other a track participant.

Format

• 1 hour

• Online via zoom and recorded

• Two ACCESS facilitators
  
  

Next Steps for Selected Participant

• Receive email confirming they have been selected

• Receive interview information/pre-survey – tasks they will need to complete, questions they will be asked – takes 1 hr to complete

• Schedule a time (via doodle or calendly)
  
  

Interview format

• Example questions: https://docs.google.com/forms/d/1_Ba64-FJ7-ySZ-COsVMzDxSBSS7ebH6opL3g985J6Uw/edit

• Tracks to suggest tasks

• Examples:
  – Sign up for User ID
  – Where would you go to volunteer or get involved in ACCESS?
  – Where would you go to learn about the ACCESS program?
  – Where would you go for help or support within ACCESS?
  – Is ACCESS speaking to you? Do you see yourself here?
  
  

Timeframe
After SC24 start to set up
Interviews start after Jan 4