2024-June Quarterly Meeting Notes and To Do Items - Evaluation
Description: Summary and discussion of Eval SC recommendations and follow-up actions
Slides: ACCESS Annual Surveys - Eval Committee
Type: Plenary
Presenter: Dave Hart
Note take: Shawn Strande
Follow Up Items
RP Survey Discussion
Come up with some kind of reward system to encourage people to participate in surveys to increase participation
GPU raffle?
Offer Cycles for the Community Survey?
Did this presentation get presented to the RP Forum and was a discussion held?
Are there other ways to evaluate the RPs?
Before the next survey goes out - make sure to notify the RP forum so they can prepare and encourage people to participate
Structure the survey differently - with PIs and Integration Coordinators getting different questions
Staff Survey Discussion
Check to see if the open rate is impacted by surveys getting caught in spam filters - look at Qualtrics to see if they have this information
Alternate cadence for survey - E.g., tie to a specific action taken by a user, like “You received a MATCH award, you’ll be getting a survey soon on this
Set up an Ombudsperson with good training who is independent of ACCESS and an Ombudsperson connected to ACCESS - and people can pick who they would feel most comfortable talking to if they have issues
Could we have a suggestion box? Chris Martin: the Allocations track has what is basically this, it's a Google Form that results in a JIRA ticket to a separate feedback board.
DaveH: Other methods of getting input, e.g., focus group?
Community Survey Discussion
bring this participation issue as a topic to RAC
incorporate findings into the Communication annual plan