\uD83D\uDC65 Participants
Lead: Track 1 or 2 TBD
Derek Simmel David Hart Tolbert, Nathan L Nikolay Simakov David Hudak Stephen Deems Greg Dean Jeffrey T. Palmer Ken Hackworth ryanrath Joseph White light Mats Rynge Vikram Gazula James Griffioen Andrew Pasquale
\uD83E\uDD45 Topics
A process should be in place for how and when to handoff users who need more help with allocations
Allocations that request a review can be matched up with Track 2 for optional review (based on FoS, affinity group, etc). Must be a lightweight process
Consider leveraging the tag taxonomy planned in Track 2
XRAS can notify Track 2 when allocations are awarded
Ideally we’d have a panel to help out (perhaps Track 2 can assist in recruitment)
Discussion of how ACCESS credits marketplace will work
How will ticket support work – which are public and can be addressed via public affinity groups vs internal tickets. Or both mixed into one ticket.
Training: Track 1 will record training for how to request a large allocation, and how to use the marketplace. It would be nice to have this and knowledge base articles hosted by Track 2.
RPs would like to be aware of training