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Dina Meek Greg Dean Tolbert, Nathan L Dinuka De Silva Christine Golus lissie Emily Cedar Holly Klinesmith (Shephard) John-Paul Navarro Matt Yoder JP Navarro Matt Resteroff Rebecca Eveland

PY2 Plan

Web Decision Tracker

Dina/Lissie/ Christine

Matt Y

User Testing

Resource Catalog

Follow up

Let’s determine what tasks each service area would like the test subjects to navigate live

Help Ticket:

  • Allocations will update the Get Help button (post login) on their site to say “Open a Help Ticket” and make yellow; also will change language in pink box on that page to “open a help ticket”

Dina to try to get draft PY3 (Jan-Apr) plan for next meeting’s review

What do we want to track?

  • we need to start with a baseline

  • Maybe we come up with 10 things we want to track globally

  • Need to track landing pages - how are they finding them and where are they going from those pages

Dina/Lissie/Christine: set up a sheet with better-organized interview questions by target; share ASAP with team

All: add 3-5 tasks pertaining to what you/your team would like to see a user achieve

They are working on now

Parking Lot

Tagging/Tracking/GTM/Google Analytics

Megamenus

Integrating CITAP

Allocations new site

Analytics page

Thoughts on deferring this work until after the SGX3 work?

“Get Started” Tagging

  • How are people getting to the subpages?

  • We need to decide what metrics we’re really interested in tracking

  • Looked at tagging the dropdowns on the “about” page of “Getting Started”

  • You want to tag things that are actionable by the user

Need to identify goals in order to set metric to measure those goals

  • Program-wide goals might be a good place to start

Support will build for their secondary menu and we can follow that if we see a good reason for adding it to main nav

Please add to this list asynchronously and we will check it as we continue to meet

Propose we spend our next meeting reviewing how this impacts the home page’s “Get Started” work

Team agrees we should wait until we consolidate all the web feedback and bring to the EC for direction before deciding how to move forward with tagging for analytics.

Per Dina: still like the idea of organizing our future work around program goals.

Perhaps while SGX3 is doing their work (should be done early May) we can discuss what to tag, but not do any tagging yet.

Review Decision Tracker