dmccaff4@asu.edu
Arizona State University
Timezone: Eastern U.S.
Campus Champion
Senior Software Application Analyst, Cyber-infrastructure (CI) Facilitator
https://search.asu.edu/profile/4745435
Availability:
Friday 1/31 from 2-4 | Monday 2/3 from 11-1 | Friday 2/7 from 11-1 | Friday 2/7 from 2-4 |
Interviewers:
Dina Meek, Matt Yoder
...
Task 1: Where would you go to find out what type of research is being conducted using ACCESS? Is your institution’s area of research/study/classroom activity represented on the ACCESS website?
Interview notes hereWent to find info for you for researchers; then get started; then found news stories/tagshaving different sizes of font is distracting
Task 2: Where can you find information specifically targeted for you?
Interview notes herewent to find info for younoted the “find info…” tab didn’t have a rollover dropdown, you have to click
Task 3: Are you eligible to use ACCESS? Where can you find eligibility requirements?
Interview notes hereWent to about, then find info for you - found the quick linkTask 4: Find information about the cost to use ACCESS.
Interview notes herestruggled to find this infologged in to try to find it
thinks there might need to be a page titled “cost” or “pricing”
Task 5: What is an ACCESS resource? Where can you find the type of resources that are available through ACCESS? How would you select an ACCESS resource?
Interview notes hereWent to Resources top nav; noted it would be helpful to have some explanation for the tags/filterspeople may not care where machines are located; probably would mostly look at Resource Types
might be helpful to have some of what these resources can do
felt like the tags are more useful than the boxed items at the top
Task 6: What is an allocation? What types of allocation projects can you apply for? How do they differ from one another?
Interview notes here
Went to allocations menuscrolled to the footer to Project Types
language is confusing - resource units vs. credits
no explanation of what credits are
Matt asked if a video might be helpful
She felt maybe something graphical to explain the Credits concept
Task 7: Where would you go to find the definition of an unfamiliar term or phrase used in ACCESS?
Interview notes hereStarted on the homepage; scrolled to footer but didn’t catch it;recommended adding it as a menu item; not general HPC terms tho
Task 8: Where can you go for help to use the ACCESS system? Where can you go to open a help ticket?
Interview notes hereMight not click “support” first; went to contact ACCESSTask 9: If you want to get involved and volunteer with the ACCESS community where would you go?
Interview notes here
Sounds like a forum to her; knew those would be under support; went to Overview; went to ask.cistruggled to find where to volunteer; that word isn’t prominent; did not expect to find under “about” but then easily found “get involved”
suggested Search should be above chat bot
Task 10: What’s the first step to get started using ACCESS?
Interview notes hereWent right to get started on the home pagedid suggest “find info for you” should be “get started”
Task 11: Where can you find information about citing ACCESS in your publications?
Interview notes hereWent to About - Acknowledging ACCESS; most people may not know they need to acknowledge individual systemsTask 12: Where do you go to find Systems Status?
Interview notes hereWent to resources; clicked on a resource; then tried User Guide; jolting when you go off site to a particular resource’s home page (ie PSC bridges); Googled it and it took her to support; Support is where you can find these, but we may need more clear direction; Shared how Slack does it
More experienced user questions:
Task 13: Do you know what the XDMod tool is used for and how to find it?
Interview notes hereShe said she’d got to the individual resources; and would search XDMoD; she usually links from Open On-demand from the ASU resourcenoted the landing pages look more like they are just for new people; maybe need more language around info for current users
Task 14: Can you find what resources are running PyTorch?
Interview notes hereWent first to resources; went to SDS link (it wasn’t loading!); she was looking for a PyTorch filter; possibly mention the action you need to take on the resources page (i.e. get suggestions might change); might need a link from Resources page; felt like the resource advisor looked like it will be a ticket which will take to long (but it doesn’t)Task 15: Can you find a resource that runs ACCESS On-Demand?
Interview notes hereWent to the Resources page; found the tagsTask 16: Can you find an Affinity Group for FABRIC users?
Interview notes hereWent to Support; affinity Groups; SearchedTask 17: Where can you go for training to use ANVIL?
Interview notes hereWent to Support; Events and training; was surprised to see it under “Affinity Group”; would have thought it’d say “Resources”Task 18: Can you find how to get started with ACCESS MATCH services to help you with your research project?
Interview notes hereThought it should really be under “resources” in the filter not “affinity groups”; did find it on the resources pageTask 19: Please review this page and suggest any additions or deletions.
https://access-ci.org/get-started/for-programs-organizations/
Interview notes hereNeed to frame this more as “collaborating”; thought Science Gateway people would first look at the RP page (but didn’t think it was really there); said she usually defaults to contact page and would open a ticket; felt like this title seems too targeted at leaders who might need to interface with higher level ACCESS leadershipTask 20: What type of HPC resources are your stakeholders looking for? Have any of your stakeholders reported back their experience working with ACCESS?
Interview notes here
Most of hers are going to ACCESS for very niche things: Neocortex; large GPU clusters
New users may not click on Allocations” because it doesn’t mean anything to them;
Wrap up, thank you, at end of interview save transcript