Jira Service Management

{"xsrfToken":"c4a26ba1-d8e3-46e3-b0e8-0d1682f0024b_18dcaaeaaacb00ebdf8ab23b9cf6c218dcd27e72_lout","branding":{"id":"3","key":"ast","name":"ACCESS Security Incident Submission","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5d7ccaf0-fe05-4fe4-a0dd-7dc27e311dc3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVkN2NjYWYwLWZlMDUtNGZlNC1hMGRkLTdkYzI3ZTMxMWRjMyI6WyJyZWFkIl19LCJleHAiOjE2ODU3MzMwNjUsIm5iZiI6MTY4NTczMjQ2NX0.KG8WgRAb1jwRduSNVNjQXj7ETXvkbMUQa83Tp93wfwY&client=bf7a6ed0-fffc-478b-9755-57028418a24d&mode=fit","logoId":"5d7ccaf0-fe05-4fe4-a0dd-7dc27e311dc3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ACCESS Ticket System","sharedPortalName":"ACCESS Ticketing Help Center","userInitialAnnouncementHeader":"Welcome to ACCESS Ticketing System","userInitialAnnouncementMessageWiki":"If you can't find the support you need via the <a href=\"https://support.access-ci.org/knowledge-base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ACCESS Knowledge Base Documentation </a> or the <a href=\"https://ask.cyberinfrastructure.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Support Forums</a>, you can request help by opening a ticket.\nPlease visit the <a href=\"https://support.access-ci.org/open-a-ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ACCESS Support Portal </a> to <a href=\"https://support.access-ci.org/open-a-ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a help ticket </a>.","translations":{"en-US":{"helpCenterTitle":"Welcome to the ACCESS Ticket System","sharedPortalName":"ACCESS Ticketing Help Center","announcementHeader":"Welcome to ACCESS Ticketing System","announcementMessage":"If you can't find the support you need via the [ACCESS Knowledge Base Documentation |https://support.access-ci.org/knowledge-base] or the [Community Support Forums|https://ask.cyberinfrastructure.org/], you can request help by opening a ticket. \n\nPlease visit the [ACCESS Support Portal | https://support.access-ci.org/open-a-ticket] to [submit a help ticket | https://support.access-ci.org/open-a-ticket].\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a5b6e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/028a0457-1843-4987-b231-468d0d0ee467/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyOGEwNDU3LTE4NDMtNDk4Ny1iMjMxLTQ2OGQwZDBlZTQ2NyI6WyJyZWFkIl19LCJleHAiOjE2ODU3MzMwNjUsIm5iZiI6MTY4NTczMjQ2NX0.M8MELjhEKQEBRQUNrhlBRXXx1uUKetK8QDijbajRnZU&client=bf7a6ed0-fffc-478b-9755-57028418a24d&height=300&mode=fit","bannerMediaApiFileId":"028a0457-1843-4987-b231-468d0d0ee467","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"ast","projectId":10021,"serviceDeskId":3,"name":"ACCESS Security Incident Submission","description":"Welcome! You can submit and access security-related incidents using these pages","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"26","name":"ACCESS Security Incident support","descriptionHtml":"This form is for ACCESS security-related incidents only.","callToAction":"ACCESS Security Incident support","introHtml":"Need help with ACCESS security related incident ? Select this to request assistance.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"19","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"21","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"20","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"18","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Security"}],"orderMapping":{"5":[26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ccb2426-24b8-38d4-8b37-19b57a18d9c6","appLinkName":"System Confluence","spaceKey":"AST","spaceName":"ACCESS Security Team","isServer":false},"labels":[],"projectKey":"AST","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":26,"projectId":10021,"form":{"name":"ACCESS Security Incident support","descriptionHtml":"This form is for ACCESS security-related incidents only.","callToAction":"ACCESS Security Incident support","intro":"Need help with ACCESS security related incident ? Select this to request assistance.","instructions":"This form is for ACCESS security-related incidents only.","icon":10550,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10103","fieldConfigId":"10233","label":"ACCESSID","description":"Please provide your ACCESS portal userid.","descriptionHtml":"Please provide your ACCESS portal userid.","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10108","fieldConfigId":"10239","label":"Please enter your name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/26","calendarParams":{"firstDay":0,"date":"2023-06-02T14:01:05-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ccb2426-24b8-38d4-8b37-19b57a18d9c6","appLinkName":"System Confluence","spaceKey":"AST","spaceName":"ACCESS Security Team","isServer":false},"labels":[],"projectKey":"AST","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODU3MzM2NjUsIm5iZiI6MTY4NTczMjQ2NX0.1ulwm4onRcb8I2nA2_GTC9m5tjKt_dSZAsgcg5EBsPk","targetCollection":"upload-project-10021","endpointUrl":"https://api.media.atlassian.com","clientId":"bf7a6ed0-fffc-478b-9755-57028418a24d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}