2025-12-17 Meeting Notes

Lissie/Esen

FAQs (one central place)
• Registration (support)
• Ticketing System
• RP (operations)

Hold until we have all the login and registry process settled so we know what questions folks might have and where we are going to direct them.
Link to Google

RP FAQ from Esen

Discussion:

• Login > Questions will go to new page that clearly delineates All User FAQs (regarding Login and Reg only) and RP FAQs (which will just be a link to more FAQs for RPs)

• We can keep the existing URL and just change content

• Operations will host the page

• Team doesn’t think we want to spend time in our last year updating ALL FAQs

Dina

Metrics - Users Like Me

• Is this currently available (Greg)?

• Can we see how this works?

• Would this be helpful to add to our personas landing pages (assuming we can identify how “Users Like Me” mesh with personas)?

Still in an exploration phase; Greg to let us know when ready, if it’s a go

Dina

Further Unification (Standing item)

What questions do we want to ask leadership that might help direct our actions in adjusting our brand?

Direction from Annual Reviews to take more measures to help the program appear as one award

Please add questions you have here by end of January 20216

All

Open Discussion

Q&A bot - do we want it to appear on the FAQ (Login) page(s)