{"xsrfToken":"9872c938f38c936c673f0f06cfc5770325709fc3_lout","branding":{"id":"5","key":"nairr","name":"NAIRR Pilot Ticketing System","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#123c73","headerLinkColor":"#ffffff","headerLinkHoverColor":"#205496","headerLinkHoverBGColor":"#205496","headerBadgeColor":"#205496"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Advanced Cyberinfrastructure Ticket System","sharedPortalName":"CyberInfrastructure Help","userInitialAnnouncementHeader":"Additional Help Resources","userInitialAnnouncementMessageWiki":"<p>For ACCESS: If you can't find the information you need via the <a href=\"https://support.access-ci.org/knowledge-base\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ACCESS Knowledge Base Documentation </a> or the <a href=\"https://ask.cyberinfrastructure.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Support Forums</a>, please visit the <a href=\"https://support.access-ci.org/open-a-ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ACCESS Support Portal </a> to <a href=\"https://support.access-ci.org/open-a-ticket\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">submit a help ticket </a>.</p>\n<p>For NAIRR: If you can't find the information you need via the <a href=\"https://nairrpilot.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NAIRR Website</a>, submit a help ticket using the button below.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Advanced Cyberinfrastructure Ticket System","sharedPortalName":"CyberInfrastructure Help","announcementHeader":"Additional Help Resources","announcementMessage":"For ACCESS: If you can't find the information you need via the [ACCESS Knowledge Base Documentation |https://support.access-ci.org/knowledge-base] or the [Community Support Forums|https://ask.cyberinfrastructure.org/], please visit the [ACCESS Support Portal | https://support.access-ci.org/open-a-ticket] to [submit a help ticket | https://support.access-ci.org/open-a-ticket].\n\nFor NAIRR: If you can't find the information you need via the [NAIRR Website|https://nairrpilot.org], submit a help ticket using the button below.\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a5b6e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/028a0457-1843-4987-b231-468d0d0ee467/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAyOGEwNDU3LTE4NDMtNDk4Ny1iMjMxLTQ2OGQwZDBlZTQ2NyI6WyJyZWFkIl19LCJleHAiOjE3MzM5NzAwMDcsIm5iZiI6MTczMzk2OTQwN30.SNioCQqBMNpdl8GyMUhV7kgyV7ZDOQQd7cWctJsAmpo&client=bf7a6ed0-fffc-478b-9755-57028418a24d&height=300&mode=fit","bannerMediaApiFileId":"028a0457-1843-4987-b231-468d0d0ee467","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"nairr","projectId":10035,"serviceDeskId":5,"name":"NAIRR Pilot Ticketing System","description":"<p>Welcome! You can raise a request for NAIRR Pilot support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"39","name":"NAIRR Integration and Operations Support Request","descriptionHtml":"","callToAction":"NAIRR Integration and Operations Support Request","introHtml":"<p>This request would be able to connect you with the agents from NAIRR to help you through out the integration process</p>","icon":10560,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[7],"key":""},{"id":"38","name":"NAIRR Researcher Support Request","descriptionHtml":"<p>Please include a short summary and a details description below</p>","callToAction":"NAIRR Researcher Support Request","introHtml":"<p>Researcher support requests related to allocations, resources, or training/classrooms.</p>","icon":10560,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[7],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"43","name":"NAIRR Pilot Researcher Attestation Form","descriptionHtml":"","callToAction":"NAIRR Pilot Researcher Attestation Form","introHtml":"","icon":10511,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[39,38],"9":[41,44]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ccb2426-24b8-38d4-8b37-19b57a18d9c6","appLinkName":"","appLinkUrl":"","spaceKey":"NAIRR","spaceName":"NAIRR-Pilot Test","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NAIRR","serviceDeskId":5,"kbLinkDomainURLs":["https://access-ci.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NAIRR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5NzA2MDcsIm5iZiI6MTczMzk2OTQwN30.E2rVig3cPk4oHbddCaw1dfFrpjDpXQRxEJl4qTiNP88","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"bf7a6ed0-fffc-478b-9755-57028418a24d","tokenDurationInMins":20}},"reqCreate":{"id":38,"projectId":10035,"form":{"name":"NAIRR Researcher Support Request","descriptionHtml":"<p>Please include a short summary and a details description below</p>","callToAction":"NAIRR Researcher Support Request","intro":"<p>Researcher support requests related to allocations, resources, or training/classrooms.</p>","instructions":"<p>Please include a short summary and a details description below</p>","icon":10560,"iconUrl":"https://access-ci.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10108","fieldConfigId":"10239","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Request Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10171","fieldConfigId":"10324","label":"NAIRR Researcher Support Issue","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10728","label":"Resource Related Question","selected":false,"children":[]},{"value":"10729","label":"Allocation Question","selected":false,"children":[]},{"value":"10786","label":"Classroom/Educator Question","selected":false,"children":[]},{"value":"10818","label":"SCIPE CIP Office Hours & Consultation Requests","selected":false,"children":[]},{"value":"10731","label":"Other Question","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed Description of Issue or Inquiry","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10169","fieldConfigId":"10322","label":"NAIRR Resource","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10738","label":"Amazon Web Services","selected":false,"children":[]},{"value":"10739","label":"Anthropic Model API","selected":false,"children":[]},{"value":"10740","label":"Cerebras AI Accelerator","selected":false,"children":[]},{"value":"10741","label":"DOE Argonne AI Testbed","selected":false,"children":[]},{"value":"10742","label":"EleutherAI","selected":false,"children":[]},{"value":"10743","label":"Groq LPU Inference Engine","selected":false,"children":[]},{"value":"10744","label":"Hugging Face Spaces","selected":false,"children":[]},{"value":"10745","label":"Indiana Jetstream2 GPU","selected":false,"children":[]},{"value":"10746","label":"Microsoft Azure","selected":false,"children":[]},{"value":"10747","label":"NCSA Delta GPU","selected":false,"children":[]},{"value":"10785","label":"NIH Cloud Lab","selected":false,"children":[]},{"value":"10748","label":"NVIDIA DGX Cloud","selected":false,"children":[]},{"value":"10749","label":"OpenAI API","selected":false,"children":[]},{"value":"10750","label":"OpenMined","selected":false,"children":[]},{"value":"10751","label":"PNRP Classroom","selected":false,"children":[]},{"value":"10752","label":"PSC Bridges-2 EM","selected":false,"children":[]},{"value":"10753","label":"PSC Bridges-2 GPU","selected":false,"children":[]},{"value":"10754","label":"PSC Bridges-2 RM","selected":false,"children":[]},{"value":"10755","label":"PSC Neocortex","selected":false,"children":[]},{"value":"10756","label":"Purdue Anvil CPU","selected":false,"children":[]},{"value":"10757","label":"Purdue Anvil GPU","selected":false,"children":[]},{"value":"10758","label":"SambaNova","selected":false,"children":[]},{"value":"10759","label":"SDSC Expanse CPU","selected":false,"children":[]},{"value":"10760","label":"SDSC Expanse GPU","selected":false,"children":[]},{"value":"10761","label":"SDSC Voyager","selected":false,"children":[]},{"value":"10762","label":"TACC Frontera CPU","selected":false,"children":[]},{"value":"10763","label":"TACC Frontera GPU","selected":false,"children":[]},{"value":"10764","label":"TACC Lonestar6 CPU","selected":false,"children":[]},{"value":"10765","label":"TACC Lonestar6 GPU","selected":false,"children":[]},{"value":"10821","label":"TACC Vista","selected":false,"children":[]},{"value":"10766","label":"TAMU ACES","selected":false,"children":[]},{"value":"10767","label":"Vocareum AI","selected":false,"children":[]},{"value":"10839","label":"Weights and Balances","selected":false,"children":[]},{"value":"10840","label":"Databricks","selected":false,"children":[]},{"value":"10844","label":"FABRIC","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/38","calendarParams":{"firstDay":0,"date":"2024-12-11T20:10:07-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7ccb2426-24b8-38d4-8b37-19b57a18d9c6","appLinkName":"","appLinkUrl":"","spaceKey":"NAIRR","spaceName":"NAIRR-Pilot Test","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NAIRR","serviceDeskId":5,"kbLinkDomainURLs":["https://access-ci.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjdhNmVkMC1mZmZjLTQ3OGItOTc1NS01NzAyODQxOGEyNGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM5NzA2MDcsIm5iZiI6MTczMzk2OTQwN30.E2rVig3cPk4oHbddCaw1dfFrpjDpXQRxEJl4qTiNP88","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"bf7a6ed0-fffc-478b-9755-57028418a24d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}